341 official investigations into Vodaliar

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Vodafone fined £4.6 million for failing customers

  • Media release

26 October 2016

Vodafone will be fined £4,625,000 by Ofcom for serious and sustained breaches of consumer protection rules.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2016/vodafone-fined-4.6-million

Complaint against Vodafone about unfair contract terms and misleading promotional literature

19 November 2004

2000. Leicestershire County Council (“LCC”) submitted a complaint in relation to Vodafone‘s:. … Vodafone has submitted that the terms and conditions complained of are an outdated set.

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_801

Vodafone fined £4.6 million for failing customers

  • News article

26 October 2016

Ofcom investigation uncovered mis-selling, inaccurate billing and poor complaints handling procedures

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/vodafone-fined-4.6-million

Vodafone’s Roam-further charge – customer advice

  • News article

12 December 2017

Customers who’ve found themselves paying more following the introduction of Vodafone’s ‘Roam-further’ charge have been given extra time to decide whether they want to leave the contract penalty-free, following intervention by Ofcom.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/vodafone-roam-further-charge

All closed cases

  • Regulation

05 December 2019

This section summaries the outcome of each case and gives general guidance on the approach, which we hope, will be of use to the reader. It is not an exhaustive inventory of precedent.

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases

Own-initiative investigation into Vodafone’s traffic management practices, and other practices covered by the EU Open Internet Access Regulation

  • Regulation

02 August 2018

Ofcom has closed its investigation into Vodafone’s compliance with net neutrality rules in respect of its Vodafone Passes products, having received written assurances from Vodafone that it has stopped restricting video quality to Standard Definition in these products.

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01219

Suspected margin squeeze by Vodafone, 02, Orange & T-Mobile

25 February 2005

Suspected margin squeeze by Vodafone, 02, Orange &T-Mobile. Add to Your Pages. … 25 February 2005. Complainant:Ofcom own-initiative investigation. Investigation against:Vodafone, 02, Orange &T-Mobile.

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_615

Investigation into Vodafone’s compliance with Section 135 and 136 information requests

  • Ofcom governance

31 January 2019

This investigation is examining Vodafone’s compliance with information requests under section 135 and 136 relating to mobile coverage predictions.

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01231

Register of persons with powers under the Electronic Communications Code

12 February 2020

Virgin Media Wholesale Limited. Vodafone Enterprise UK (formerly Cable &Wireless UK). … Vodafone Limited. Voneus Limited. Vorboss Limited. Vtesse Networks Ltd. VX Fiber Limited.

https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/policy/electronic-comm-code/register-of-persons-with-powers-under-the-electronic-communications-code

Own-initiative investigation into Vodafone Limited (“Vodafone”) in respect of compliance with General Condition 11 – Metering and Billing – as well as General Condition 14 – Codes of Practice and Dispute Resolution

09 November 2016

Own-initiative investigation into Vodafone Limited (

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01159

Smartphone Cities

  • News article

30 March 2016

Ofcom has published a report comparing the mobile broadband and voice performance of the UK’s four national mobile providers – EE, O2, Three and Vodafone.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/smartphone-cities

Dispute between Vodafone and BT concerning Deemed Consent in relation to the provision of Ethernet Services

  • Regulation

08 January 2016

Dispute between Vodafone and BT concerning Deemed Consent in relation to the provision of Ethernet Services.

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01165

Determination to resolve a dispute between BT and Vodafone about geographic number portability – draft

  • Consultation
  •  Statement
  • Start: 27 May 2005
  • Status: Statement published
  • End: 09 June 2005

Ofcom has published a Determination under sections 188 and 190 of the Communications Act 2003 (“the Act”) to resolve a dispute between British Telecommunications plc (“BT”) and Vodafone Limited (“Vodafone”).

https://www.ofcom.org.uk/consultations-and-statements/category-3/portability

Disputes between BT and each of T-Mobile, Vodafone, O2 and Orange about BT’s termination charges for 080 calls

19 April 2010

Disputes between BT and each of T-Mobile, Vodafone, O2 and Orange about BT’s termination charges for 080 calls

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01036

Dispute between O2 and each of Vodafone and H3G about wholesale mobile voice call termination charges in October 2010

06 October 2011

Dispute between O2 and each of Vodafone and H3G about wholesale mobile voice call termination charges in October 2010

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01071

Dispute between Cloud9 and Vodafone concerning connection and on-going charges for ARP access

25 November 2014

Dispute between Cloud9 and Vodafone concerning connection and on-going charges for ARP access

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01134

The communications market report

PDF – 4903.98 KB

This is the eleventh year that Ofcom has published the International Communications Market Report, which provides comparative international data on the communications sector. The report forms a number of purposes: to benchmark the UK’s communications sector, to learn from market and regulatory developments in other countries, and to provide the context for Ofcom’s regulatory initiatives. It also contributes to the richness of the information we draw upon, enabling us to better understand h

https://www.ofcom.org.uk/__data/assets/pdf_file/0026/95642/ICMR-Full.pdf

Disputes between H3G and each of Everything Everywhere, O2, Orange, T-Mobile and Vodafone about mobile termination rates for calls to ported numbers

23 September 2010

Disputes between H3G and each of Everything Everywhere, O2, Orange, T-Mobile and Vodafone about mobile termination rates for calls to ported numbers. … the respective Interconnect Agreements between H3G and each of O2, Orange, T-Mobile and Vodafone is

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_983

Dispute between Vodafone and BT about geographic number portability

22 June 2005

Dispute between Vodafone and BT about geographic number portability. Add to Your Pages. … 22 June 2005. Dispute between:Vodafone Ltd (“Vodafone“) and British Telecommunications plc (“BT”).

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_817

Own-initiative investigation into Vodafone Limited (“Vodafone”) in respect of compliance with General Condition 11 – Metering and Billing, General Condition 23 – Sales and Marketing of Mobile Telephony Services and consumer protection legislation – Ofc

09 November 2016

Own-initiative investigation into Vodafone Limited (

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01160

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